Show All Answers

1. Whom do I call regarding Animal Services?
2. There is a dead animal in the street, how can it be removed?
3. Whom do I call about issues with flies, rats, and mosquitoes?

Show All Answers

1. Who is the new animal services provider for the City of Rancho Santa Margarita?
2. What services will be provided under the new contract?
3. Where is the animal shelter located?
4. When will the transition take place?
5. Are my pet licenses and animal facility licenses still valid?
6. Is the new animal shelter a "pro-humane" shelter?

Show All Answers

1. Can I use an existing slab when I'm building my new patio cover?
2. Can we build a storage shed in our backyard?
3. Do I need to put fluorescent lighting in my kitchen remodel?
4. Does a block wall require a building permit?
5. How can I request an inspection?
6. How do I check to see if my contractor is licensed properly?
7. How high can we build a retaining wall in the yard?
8. How long is the plan check process?
9. What days/times are permitted within the City as construction hours?
10. What is my plan check status?
11. When does a building permit expire?
12. When is a building permit needed?
13. Where is the Building Department located and what are the hours?

Show All Answers

1. When is the Chiquita Ridge Open Space Area going to be developed?
2. Why did the City enter into litigation with the County over this property?
3. What benefit to the City and the community will be realized as a result of the resolution of the lawsuit?
4. Who can I contact if I know of or work at a company that would like to be involved in the development of the potential sports park?

Show All Answers

1. Are code enforcement complaints kept confidential?
2. Can a garage be used for a dwelling area?
3. Can I keep my portable basketball hoop on the sidewalk or in the street?
4. How do I report graffiti?
5. How do I report water quality violations or a sprinkler system running and water draining into the City's gutter?
6. Is noise from construction work restricted to particular hours of the day?
7. What are the City's regulations on temporary signs (e.g., open house and garage sales)?
8. Who can I call about barking dogs?
9. Who do I call if there is an abandoned vehicle on the street?
10. Who should I call for parking control on public streets?
11. How do I report graffiti?

Show All Answers

1. Are there any after school programs for my kids?
2. How can I advertise/involve my business in the City's events?
3. How can my band play at the concert?
4. How do I become a Contract Instructor with the City of Rancho Santa Margarita?
5. What events are held throughout the year?
6. Who do I contact for volunteer opportunities for myself or for my child?
7. Will there be food and drinks for sale at the concert?

Show All Answers

1. Are there separate areas for big and small dogs?
2. Is there a fee to enter the Dog Park?
3. What the hours of operation?
4. Where is the Dog Park located?

Show All Answers

1. Do I need a business license?
2. How can I determine if my proposed business is permitted in the City?
3. How can I expedite the process of getting my permits approved by the City?
4. How do I file a fictitious business name?
5. How do I obtain a resale permit?
6. How do I start a business in the City?
7. What resources are available for a new or potential business in the City?
8. What is the process for obtaining a Conditional Use Permit (CUP)?

Show All Answers

1. Are the Building, Planning and Public Works Departments located in the same building as City Hall?
2. Can I have a tour of City Hall?
3. How can my community-based organization request funding from the City?
4. How can my company become a registered vendor with the City of Rancho Santa Margarita?
5. What services does SAMLARC provide and what is the City responsible for?
6. When did the City of Rancho Santa Margarita incorporate?
7. Where can I obtain a copy of Birth Certificates or Marriage Certificates?
8. Where is City Hall located?
9. Where is the Immigration Office located?
10. Where is the South County Municipal Court located?
11. Who are the members of the City Council and when do they meet?
12. Who is the City Manager of Rancho Santa Margarita?

Show All Answers

1. Does the City have a GIS application?
2. What print maps are available on the City's website?

Show All Answers

1. Are there any financial assistance programs to help me buy a home in the City of Rancho Santa Margarita?
2. Does the City of Rancho Santa Margarita have a first-time home buyer program?
3. What type of affordable housing programs are available in the City of Rancho Santa Margarita?

Show All Answers

1. Do I have to fill out an application?
2. When can I file an application for employment?
3. How do I complete the application?
4. Can I apply by sending my resume by email?
5. Will I automatically be considered for other positions if I previously submitted an application?
6. If the position I am interested in is not open at this time, can you keep my name on file?
7. Where can I get details about open positions such as duties, position requirements, and salary?
8. How long does this process take?
9. What should I do if I am called for an interview?
10. What happens if I am selected?
11. What happens if I am not chosen?
12. How do I prepare for the interview?

Show All Answers

1. How can I contact the Beach Club?
2. How can I rent a park area for a party?
3. How can I rent the paddle boats at the lake?
4. How can my group list their community event on the City's community event calendar?
5. How do I get a key for the restrooms at the parks?
6. How do I rent the Bell Tower Regional Community Center?
7. What is the Bell Tower Foundation?
8. Where can I find a list of community events and activities?
9. Where can I travel using the Senior Mobility Program vouchers?
10. Who do I contact about renting a room at the Bell Tower Regional Community Center?
11. How do I sign up for recreation classes?

Show All Answers

1. Do I need a business license?
2. Can I run a business out of my home?
3. When is the Public Counter open?
4. How do I find the zoning designation or other information about a particular property or parcel?
5. What do I need to do to install new signs for my business?
6. I want to start a business in the City. What do I do?
7. How do I apply for a Conditional Use Permit (CUP)?
8. How do I provide comments/concerns on a development project during the review process?
9. How can I find out what is planned for a given property in the City?
10. How do I apply for a liquor license?
11. How do I apply for a permit to modify my parking requirements, setbacks, height limits, etc?
12. How do I obtain a temporary banner permit?
13. How do I obtain a Special Event Permit?
14. What are my setbacks?
15. What current planning projects are currently in the works?
16. What is a zoning ordinance?
17. Where can I obtain information about the City's affordable housing programs?

Show All Answers

1. How do I report a crime?
2. I’ve filed a crime report, now what happens?
3. I was involved in a traffic collision and an officer took a report. What happens with that information and how do I get a copy of that report?
4. How do I obtain a copy of a crime, incident, or traffic report?
5. How do I file a report for a lost cellphone?

Show All Answers

1. Does Rancho Santa Margarita have its own police department?
2. Whom do I call to find out the status of a case currently under investigation by the Sheriff’s Department?
3. How can I get a restraining order?
4. How can I obtain crime information by neighborhood?
5. Can I get livescan fingerprints done at the Rancho Santa Margarita Police Services counter?
6. Where can I get a proof of correction signed?
7. Will Police Services conduct a welfare check of a residence?
8. I’m going on vacation. Can the police come by and check on my home while I am away?
9. What is the law regarding car seats for children?
10. Where can I get my child’s car seat inspected?
11. Where can I get information about Megan’s Law?
12. Who can answer my questions about drugs and gangs?
13. Where can I get information regarding massage establishment and technician licensing requirements in Rancho Santa Margarita?

Show All Answers

1. What types of police related programs are available in Rancho Santa Margarita?
2. What is the Neighborhood Watch Program?
3. Where can I get information about the Explorer Program?

Show All Answers

1. Are there any other transportation options for seniors?
2. Can you get refunds or exchanges?
3. How can I purchase the vouchers?
4. How far in advance should I call California Yellow Cab for pick up?
5. What are the costs for the program?
6. What are the hours of operation?
7. What is the age to qualify?
8. What number do I call for the taxi to pick me up?
9. When do the vouchers expire?
10. Where does this transportation service take you?
11. Which taxi cab company can the vouchers be used with?
12. Who can use the vouchers?

Show All Answers

1. Are bicycles allowed?
2. Are the kids required to wear protective gear?
3. Are there lights?
4. Is there any supervision?
5. What are the hours of the park?
6. Where is the Skate Park located?

Show All Answers

1. How do I report a broken or malfunctioning street light?
2. When is my street swept?
3. To whom do I report a traffic signal that is out?

Show All Answers

1. I was involved in a traffic collision and an officer took a report. What happens with that information and how do I get a copy of that report?
2. How do I contest a parking ticket?
3. My vehicle has been towed. How do I find out where it is being stored and get it out?
4. My vehicle has been impounded. How do I get it back?
5. What can I do about vehicles parked in front of my house?
6. Whom do I call to report a possible abandoned vehicle on my street?
7. What can I do about speeding vehicles on my street?
8. What are the regulations regarding recreational and oversized vehicle parking on a public street?
9. Whom should I contact regarding traffic laws and enforcement of traffic laws?
10. Where can I park my recreational vehicle?