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1. Are code enforcement complaints kept confidential?

The City makes every attempt to keep code enforcement complaints confidential. However, the City would be required to disclose certain information on a code enforcement complaint if requested through a Public Records Act Request or through discovery during litigation. There are circumstances when there is a compelling reason to not disclose certain information.

2. Can a garage be used for a dwelling area?

Conversion of a garage into a sleeping room is not permitted. Garages are to be used for the temporary storage of vehicles. However, garages can be converted into Accessory Dwelling Units subject to compliance with RSMZC Section 9.04.190 and approval by the Development Services Department and approval of a Building Permit.  Please contact the Development Services Department at 949-635-1800 x6704 for further information.

3. Can I keep my portable basketball hoop on the sidewalk or in the street?

Portable basketball hoops are not permitted on the City's sidewalks and streets. Individuals violating this regulation will be asked to move the basketball hoop.

4. How do I report graffiti?

Please report graffiti to the City's Graffiti Hotline at 949-635-1825. Please specify the exact location of the graffiti (i.e. on bench at park, on side of wall, and end of what street.)

5. How do I report water quality violations or a sprinkler system running and water draining into the City's gutter?

Please contact the City's 24-hour Complaint Hotline at 949-635-1800, ext. 6703.

6. Is noise from construction work restricted to particular hours of the day?

Noise from construction work is exempt from the City's Noise Ordinance between 7 a.m. - 8 p.m. Monday - Saturday. Construction work outside of these times must comply with the City's Noise Ordinance. Additionally, construction noise on federal holidays must comply with the City's Noise Ordinance.

7. What are the City's regulations on temporary signs (e.g., open house and garage sales)?

Sign permits are not required for open house or garage sale signs. However, signs must comply with the following requirements:
- Signs cannot exceed a total of 4 square feet.
- Signs cannot be taller than 4 feet in height.
- Open house signs may be displayed between 8 a.m. and dusk.
- Garage sale signs shall be removed on or immediately following the date of the event.
- Signs may only be placed on a property with the property owner's permission.

Please note that homeowners association or commercial maintenance association regulations may contain additional restrictions on temporary signage. Please contact the appropriate association to confirm their regulations for temporary signage.

8. Who can I call about barking dogs?

Please contact Mission Viejo Animal Services at (949) 470-3045.

9. Who do I call if there is an abandoned vehicle on the street?

Please contact Police Services non-emergency number at 949-770-6011.

10. Who should I call for parking control on public streets?

Please contact Police Services non-emergency dispatch at 949-770-6011.