FAQs • Rancho Santa Margarita, CA • CivicEngage

Is the animal shelter a pro-humane shelter?: The Mission Viejo Animal Services Center is considered a pro-humane animal shelter. Stray animals are cared for until they are reunited with their owners or until they can be placed in new permanent homes. Stray animals that are brought to the center are held a minimum of 4 full days awaiting redemption by their owner. The Mission Viejo Animal Services Center provides an animal adoption program that includes the screening and review of each individual adoption application to ensure responsible and long-term homes for all animals.

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Animal Care Services

1. Whom do I call regarding Animal Services?: The City of Rancho Santa Margarita contracts with the City of Mission Viejo for animal care and control services. Their general information and emergency phone number is (949) 470-3045 or visit www.cmvas.org.
Mission Viejo Animal Care Services website

2. Who provides animal services for the City of Rancho Santa Margarita?: The City of Rancho Santa Margarita contracts with the City of Mission Viejo for animal services. The contract began on January 1, 2017.

3. What services are provided?: The City of Mission Viejo provides numerous high-quality services, including a pro-humane animal shelter, 24-hour response to emergency calls, pet adoption, low-cost vaccination clinics, animal licensing, community outreach and events, volunteer opportunities, and many other services. For a comprehensive list of services and resources, visit cityofmissionviejo.org or call (949) 470-3045.

4. Are my pet licenses and animal facility licenses still valid?: Valid pet licenses will be honored until the expiration date listed on the license. For example, if you renewed your pet license through the County of Orange, OC Animal Care on 8/2/2016, the license will be valid until 8/2/2017. After January 1, 2017, contact Mission Viejo Animal Services for questions regarding your pet and animal facility licenses at (949) 470-3045 or visit cityofmissionviejo.org.

5. Where is the animal shelter located?: The Mission Viejo Animal Services Center is located at 28095 Hillcrest, Mission Viejo, CA 92692 at the intersection of Marguerite Parkway and Hillcrest. For hours of operation and other information regarding the animal shelter, please visit www.cityofmissionviejo.org/animalservices or call (949) 470-3045.

6. Is the animal shelter a pro-humane shelter?: The Mission Viejo Animal Services Center is considered a pro-humane animal shelter. Stray animals are cared for until they are reunited with their owners or until they can be placed in new permanent homes. Stray animals that are brought to the center are held a minimum of 4 full days awaiting redemption by their owner. The Mission Viejo Animal Services Center provides an animal adoption program that includes the screening and review of each individual adoption application to ensure responsible and long-term homes for all animals.

7. There is a dead animal in the street, how can it be removed?: The City of Rancho Santa Margarita contracts with the City of Mission Viejo for animal control services. Dead animals can be reported 24/7 by calling (949) 470-3045. Mission Viejo Animal Services Center website

8. Whom do I call about issues with flies, rats, and mosquitoes?: The Orange County Vector Control Agency handles all calls regarding fly, rat, and mosquito infestations. Orange County Vector Control can be reached at (949) 654-2421, or visit their website. Orange County Vector Control Website