Frequently Asked Questions

The City makes every attempt to keep code enforcement complaints confidential. However, the City would be required to disclose certain information on a code enforcement complaint if requested through a Public Records Act Request or through discovery during litigation. There are circumstances when there is a compelling reason to not disclose certain information.

Please contact the City's 24-hour Complaint Hotline at 949-635-1800, ext. 6703.

Noise from construction work is exempt from the City's Noise Ordinance between 7 a.m. - 8 p.m. Monday - Saturday. Construction work outside of these times must comply with the City's Noise Ordinance. Additionally, construction noise on federal holidays must comply with the City's Noise Ordinance.

Sign permits are not required for open house or garage sale signs. However, signs must comply with the following requirements: - Signs cannot exceed a total of 4 square feet. - Signs cannot be taller than 4 feet in height. - Open house signs may be displayed between 8 a.m. and dusk. - Garage sale signs shall be removed on or immediately following the date of the event. - Signs may only be placed on a property with the property owner's permission.

Please note that homeowners association or commercial maintenance association regulations may contain additional restrictions on temporary signage. Please contact the appropriate association to confirm their regulations for temporary signage.

Please contact Mission Viejo Animal Services at (949) 470-3045.

Please contact Police Services non-emergency number at 949-770-6011.

Please contact Police Services non-emergency dispatch at 949-770-6011.